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Owned and operated by Ember And Estate, we are happy to answer questions about patio furniture, fire tables, or pergolas.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with an estimated transit time of 5 to 8 business days. Free shipping is available on most orders within the Continental U.S., excluding Alaska and Hawaii.
How can I track my order?
Once your patio furniture set, pergola, or fire table ships, you will receive a confirmation email with a tracking number. You can use that number to follow your delivery status in real time.
What is your return policy?
If your order arrives damaged or does not meet your expectations, please contact us within 30 days of delivery. We will work with you to arrange a return or exchange that fits your situation.
Can I exchange an item for a different style or color?
Yes, exchanges are available for items in their original, unused condition. Send us a message with your order number and the product you would like instead, and we will walk you through the process.
What materials are your fire tables made from?
Our fire tables are crafted from weather-resistant materials designed for long-term outdoor use. Each product page includes detailed specifications on construction, dimensions, and finish options.
Do your pergolas require professional installation?
Most of our pergolas are designed for straightforward assembly with included hardware and step-by-step instructions. For larger structures, having a second person available can make the process easier.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Every email and message is answered within one business day so you can plan your outdoor space with confidence.
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Free Continental Shipping
Most orders ship free within the Continental U.S. with no order minimum required.
Easy Returns
If something is not right with your patio furniture, pergola, or fire table, our team will make it right quickly.
